1. Collection and Use of Personal Information
Personal information is data that can be used to uniquely identify or contact a single person. You may be asked to provide your personal information anytime you are in contact with KR Inn or any KR Inn affiliated company. KR Inn and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising.
2. When You Access the Website
Information you give us — Many of our services such as room reservation and account registration require you to submit personal information, including your name, address, email, and phone number.
Information we collect from your use of our services — KR Inn uses Google Analytics 4 (GA4) and our own analytics to understand how you use our website and to measure the effectiveness of our services. The information we collect includes:
- Device information — hardware model, operating system version, unique device identifiers
- Log information — page views, IP address, geographic location, ISP, referring and exit pages, operating system, date/time stamps, and clickstream data
- Device event information — crashes, system activity, browser type and language, request timestamps, and referral URLs
- Cookies and anonymous identifiers — used to collect and store information when you visit our website or access your account
3. During Check-In at Our Hotels
When you check in at any of our hotels, we may collect information including but not limited to: full name, date of birth, permanent and current address, phone number, email, payment information, photo, business card, company details, purpose of visit, visa details (for foreign nationals), flight details, and destination.
- You may be required to submit a Government of India approved identification document (Aadhaar, Passport, Voter ID, PAN card, Driving Licence). Without valid ID, you may be denied check-in.
- We capture your image during check-in as mandated by the Government of India.
- Our hotel premises are under CCTV surveillance 24/7 for customer safety.
4. When You Connect to WiFi in Our Hotels
- Device information — When you connect to our WiFi, we collect device-specific information such as hardware model, operating system, device name, MAC address, and IP address.
- URL information — Internet access on our premises is monitored in accordance with the Information Technology Act 2000 and IT (Amendment) Act 2008, Government of India.
- You will be asked to provide your name, address, phone number, and email before accessing WiFi. This information is processed and stored as per the Information Technology Act.
- Information collected during WiFi usage may be shared with authorities when demanded or summoned in accordance with law.
5. How We Use Your Personal Information
- To keep you informed about announcements, updates, and upcoming events.
- To keep a record of your communications when you contact any of our hotels.
- To send important notices such as booking confirmations, invoices, feedback requests, and changes to our terms and policies. You may not opt out of receiving these essential communications.
- For internal purposes such as auditing, data analysis, and research to improve our services.
- We will ask for your consent before using information for purposes not set out in this Privacy Policy.
6. Collection and Use of Non-Personal Information
We also collect non-personal information — data that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose, including understanding customer behaviour and improving our products and services.
If we combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.
8. Payment Processors
We use third-party payment processors including Razorpay and PhonePe to handle transactions. When you make a payment, your payment information (card details, UPI ID, bank account details) is collected and processed directly by these payment processors in accordance with their own privacy policies and PCI DSS compliance standards.
KR Inn does not store your full credit/debit card numbers or CVV on our servers. We only retain a transaction reference and partial payment details (e.g., last four digits of card number) for record-keeping and refund processing purposes.
9. Disclosure to Third Parties
We may make certain personal information available to strategic partners that work with us to improve our services or help us serve our customers. Personal information will not be shared with third parties for their independent marketing purposes.
10. Disclosure to Service Providers
We share personal information with companies who provide services such as information processing, fulfilling customer requests, managing customer data, providing customer service, assessing interest in our services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.
11. Disclosure to Law Enforcement
It may be necessary — by law, legal process, litigation, and/or requests from public and governmental authorities — for us to disclose your personal information. We may also disclose information if we determine that disclosure is necessary or appropriate for purposes of national security, law enforcement, or other issues of public importance.
12. Protection of Personal Information
We take precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction.
Personal information submitted online is stored on secured servers. KR Inn uses SSL/TLS encryption across its entire website. To benefit from this protection, use a modern SSL-enabled browser such as Chrome, Firefox, Safari, or Microsoft Edge.
13. Indian Data Protection
KR Inn is committed to complying with the Digital Personal Data Protection Act 2023 (DPDP Act) and other applicable Indian data protection laws. We process your personal data only for lawful purposes with your consent or as permitted by law.
Under the DPDP Act, you have the right to access, correct, and erase your personal data, and to withdraw consent for data processing. To exercise these rights, please contact us using the details provided below.
14. Integrity and Retention of Personal Information
We make it easy for you to keep your personal information accurate, complete, and up to date through your account profile. We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
15. Children
We do not knowingly collect personal information from children under 18 years of age without parental consent, in accordance with the DPDP Act 2023. If we learn that we have collected the personal information of a child without appropriate consent, we will take steps to delete the information as soon as possible.
16. Third-Party Sites and Services
KR Inn websites may contain links to third-party websites, products, and services. Information collected by third parties is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
17. International Users
Information you provide may be transferred or accessed by entities as described in this Privacy Policy. Your personal information may be stored on servers located in India or other countries where our service providers operate.
18. Privacy Questions
If you have any questions or concerns about this Privacy Policy, data processing practices, or any breach in the confidentiality of information, please contact us:
- Email: [email protected]
- Contact page: krinn.in/contact
We may update this Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.
KR Inn Private Limited, Krishnarajapuram, Bengaluru, Karnataka, India — 560 036
Last updated: March 24, 2026